Join a Leading Superannuation Fund Provider Help Rest Members Make Good Decisions About Their Superannuation Permanent, Full-Time Sydney Located Hybrid Working - Blend of Sydney CBD Office/Remote Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.We have a fantastic opportunity for a Member Connections Specialist. Member Purpose: Rest’s purpose is to create super our members love. So, we’re on a mission to make super simple.Your Purpose: Your purpose is to aid members to make good decisions about their Rest superannuation by providing general advice, information and assistance, and guiding them to obtain personal advice where appropriate.Key Accountabilities/ResponsibilitiesProvide high quality general advice and information to Rest members within the scope of the Member Connections service proposition and the general advice regulatory framework.Identify the member’s needs and provide the right level of service and identify appropriate triage and referral needs accordingly.Understand and comply with the requirements of our AFSL as outlined in the Member Connections Procedure Guide and Rest polices.Participate in proactive outbound campaigns on designated topics in conjunction with other internal business units.Participate in regular training and keep up to date with legislation, industry changes, and new strategies and product changes/enhancements.Achieve business outcomes, and team targets on answer/abandon rates
