We are looking for a Manager, Operational Risk to join our 2nd Line Group Risk and Compliance Team This is a highly visible role in the business and will be responsible for the operational oversight of Operational Risk across five key areas: 1) Framework Development Design, enhance, implement and own the Operational Risk Management Framework in line with the Cuscal’s regulatory requirements (e.g. APRA’s CPS 230), industry best practices and operating environment in line with three lines of defence  Ensure line 2 risk management capability is built and sustained to review, challenge, oversight and assurance reinforcing line 1 accountability with the business owners Develop and maintain comprehensive operational risk metrics, policies, and procedures. 2) Risk Transformation Play a crucial role as the Operational Risk SME in Program Diamond to ensure that the risk framework design is fit for purpose and suitable to Cuscal’s business and operational environment and ways of working.  This would involve looking at the end-to-end risk value chain and transform how we manage risks across 3LoD from a people, process and technology perspective 3) Business Risk Advisory Review and challenge risk/RiC assessments, adequacy and effectiveness of risk mitigation strategies, controls, and action plans implemented by 1st line teams.  Critically assess incidents, breaches, and near misses to identify systemic issues and recommend appropriate remediation actions. Ensure the continuous improvement of risk management practices by engaging with business units to provide constructive feedback and challenge assumptions.  Act as a trusted advisor to senior leadership and business units on operational risk matters, including emerging risks, regulatory changes, and industry trends. Drive education and training programs to elevate operational risk awareness and capabilities across the organisation.  Collaborate with product, client, and technology teams to ensure operational risk considerations are integrated into new initiatives, system changes, and major projects. 4) Oversight and Monitoring Oversee the implementation of key risk indicators (KRIs), risk control metrics, and performance dashboards to monitor our operational risk exposure on an ongoing basis.  Prepare data driven risk reports for executive committees, providing clear and actionable insights into key operational risks, trends, and emerging issues. Oversee incident and issue management and remediation, including timely escalation, root cause analysis, and lessons learned. 5) Risk Governance Oversee, monitor and maintain standards/processes to ensure risk system integrity   Develop Operational risk reporting to relevant committee forums, ensuring risk information is data driven, comprehensive, accurate, and insightful. Work closely with internal audit and compliance functions to ensure a coordinated approach to risk management and control assurance.  Maintain and update risk governance documents, including terms of reference for committees and support risk committees as required.  
