THE ROLEThe Operations Manager will focus on enhancing the efficiency, effectiveness, and overall performance of Lumi’s operationsIdentify operational risks and develop strategies to mitigate themDrive, design and implement improvement initiatives across operational teamsBuild and deliver change management plans to determine success of initiativesCoordinate cross-functional teams to ensure that improvement initiatives are executed effectivelyConduct process mapping, maintenance and analysis to support improvement initiativesOperational system support and maintenanceManage a small Quality Assurance Team
