Own the product strategy, roadmap and prioritisation for Lendi Group’s internal agentic products and shared customer communications capabilities, aligning investment with customer, broker and business outcomes.Lead the development, adoption and optimisation of Broker GPT, Pricing Agent, Valuation Agent, Deal Ready Agent and emerging internal agents.Identify high-value opportunities to apply AI and automation across broker and operational workflows, using discovery and evidence to determine when agentic, deterministic or operational solutions are the best path to value.Define MVPs, pilots, rollout plans and success measures for agentic products, ensuring experiences are scalable, accurate, trusted and compliant by design.Shape the enabling product strategy and roadmap for customer communications across agentic chat, SMS, voice, outbound dialler, WhatsApp and emerging messaging technologies.Partner with Product Managers across Lendi Group to understand domain and channel needs, establish reusable communications capabilities and enable coherent customer experiences without duplicating ownership.Own the roadmap, governance, adoption and performance of Lendi Group’s established WhatsApp integration, while contributing product expertise to commercial and vendor discussions.Lead a cross-functional squad across Product, Design, Engineering, Data and QA, setting clear priorities and maintaining disciplined discovery, delivery and release planning.Align senior stakeholders across Product, Engineering, AI, Legal, Compliance, Operations and go-to-market teams, and represent the portfolio in governance forums with clear communication of priorities, performance, dependencies and risks.Establish and monitor measures across broker productivity, agent quality and trust, product adoption, customer contactability and engagement, using evidence to prioritise and continuously improve the portfolio.Manage and coach a Product Manager, strengthening product practice, prioritisation, commercial judgement and customer-centric thinking.
