At TAL, the TPD CoE Technical Specialist plays a pivotal role in applying deep technical expertise to ensure claims are assessed with precision, consistency and fairness. By guiding complex decision-making and strengthening technical standards across our claims teams, this role helps uphold the integrity of our products and the promises we make to customers. It’s an opportunity to drive continuous improvement, build capability, and make a meaningful impact—supporting better outcomes for Australians at the moments that matter most.In This Role You Will:Provide expert technical advice to enable accurate, consistent and policy-aligned TPD claims decisionsInfluence complex case outcomes by applying strong technical assessment and evidence-based insightsDrive continuous improvement in assessment quality, consistency and standards across TPD portfoliosBuild and uplift team capability through targeted training, coaching and embedding best practice frameworksStrengthen governance and compliance by ensuring adherence to claims philosophy, standards and regulatory requirementsLeverage insights and emerging trends to enhance processes, improve performance and deliver better customer outcomes
