You will be the first and last point of contact for our guests, delivering warm, professional service and ensuring a seamless stay. This is a hands‑on, guest‑focused role suited to someone who enjoys variety and a fast‑paced hotel environment.Key ResponsibilitiesWelcome guests, check‑in and check‑out using Opera PMSHandle guest enquiries, requests and complaints efficientlyAssist with group arrivals and departuresOperate phones, process payments and balance transactionsPromote Accor loyalty programs and hotel servicesSupport luggage handling, wake‑up calls and guest assistanceWork collaboratively with hotel and precinct teams
