We are looking for an experienced, professional and enthusiastic Duty Manager (Hotel) to lead the Front Office team at Oaks Wellington Hotel on a full time basis. Reporting to the Front Office Manager, you will manage hotel operations during your shift, assist all departments, and address escalated issues with an emphasis on adaptability and effective problem-solving.The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.Key Responsibilities Include:Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.Meeting guests and owners when they arrive and ensure they are settled in their rooms.Maintaining professional, open and honest communication to assist guests and make accurate bookings.Train, guide & support the team in providing outstanding guest welcoming and experiences.Respond to and resolve guest complaints effectively, timely and professionally.Maintain accurate guest accounts and assist with daily reporting.Effectively manage the team roster to meet budgets.Overseeing and liaising with Housekeeping and Maintenance departments.Coordinating Front Office and F&B activities to ensure guest packages are correct.Purchase ordering and stock receipting.Manage the service of alcohol in accordance with operational requirements.Ensure compliance with health and safety guidelines and procedures, lead emergency actions and handle evacuation.Expected minimum hours: 40 hours per weekLocation: 89 Courtenay Place, Te Aro, Wellington 6011, New ZealandHourly range: $29 NZD per hour. (excluding contributions to KiwiSaver). Payment of wages will be processed on a fortnightly basis by direct credit to your nominated bank account.Annual salary approximate: $60,320 (excluding contributions to KiwiSaver). Approved sponsor: Minor Hotels Australasia Limited (previously Oaks Hotels & Resorts Limited)Schedule 1 - Specific Terms and ConditionsJob Title: Duty Manager (Hotel)Job Level: Unit HeadEmployment Status: Full Time - PermanentCommencement Date: To be confirmedReporting to: Front Office ManagerBreaks: Employees are entitled to paid rest breaks and unpaid meal breaks based on the number of hours worked. Breaks will be taken at times agreed to by the employer and employee or when the law says breaks must be taken. Leave Entitlements: As per Employment New Zealand - Leave and holidays | Employment New Zealand and Holidays Act 2003.Period of Notice: Four weeks
