We are seeking a proactive and motivated individual to join our team on a  fixed term basis (maternity leave coverage) from December 2025 to January 2027. This is a fantastic opportunity for someone who goes the extra mile to ensure our guests have a memorable stay. As a good listener with strong attention to detail, your confidence and “can do” attitude will be essential for delivering a guest-centric approach, ensuring success in this fast-paced role.Located in the heart of Wellington’s central business district, you will be supporting multiple Accor properties and working closely with the Revenue Team. You will be responsible for processing hotel reservations to ensure that hotel revenue opportunities are maximised at every stage.This role is full-time (fixed term), Monday to Friday,and is waged at $27.68 per hour.Key Duties:Handle incoming reservation inquiries via phone, email, and online platforms.Assist guests with booking accommodations, answering questions, and providing information about our hotel's amenities and services.Process reservations accurately and efficiently using our reservation system.Maximise room occupancy and revenue by upselling rooms and promoting additional services.Coordinate with other hotel departments to ensure guest requests and preferences are accommodated.Resolve any booking issues or concerns promptly and courteously.Maintain accurate records of reservations and guest interactions.Assist with group reservations, bookings, and enquiries as required.Fulfil any other reasonable requests from your Supervisor or Hotel Management.
