New product phase in▪ New product/project introduction timely
▪ Customer concept (Delivery term, 3PL, Packaging, ect.)Customer order/demand management▪ Regularly getting customer order (short-term and long-term)
▪ Communicate with customer/BU sales/CDP planner about volume accuracy and update
▪ Deliver 2+2 weekly demand and monthly forecast to interface partners
▪ Weekly update in SAP R/3 system scheduling agreement
▪ Monitor customer demand fluctuationCustomer satisfaction▪ Delivery performance and reliability
▪ Timely response to customer investigation and specific logistics requirements
▪ Reliability and competence of contact person in plant-to-plant communication
▪ Intervention in crisis situation
▪ Regularly monitor logistics KPI result from customerInventory management▪ Regularly monitor FG inventory and take actions towards abnormal inventories
▪ Closely tracking in ECN and EOP process, to avoid slow moving and obsolete stocks.
▪ Continuously optimize the inventory structureCustomer delivery▪ To create appropriate dispatch plan
▪ Take effective measures to minimun premium freight cost under complex market situation
▪ Closely monitor delivery status to ensure fulfilling customer order
▪ Avoid premium freightReconciliation▪ Timely reconciliation with customer and Controlling
▪ Abnormal settlement management to avoid gap between delivery and invoiceProblem solving▪ Dealing with transport damage, returns and replacementOthers▪ Working on project phase in and phase out
▪ Team work and information transparancy to create an agile and optimum supply chain
