Technical Support Technician - PC

Technical Support Technician - PC

02 Nov 2021
New Jersey, Eatontown, 07724 Eatontown USA

Technical Support Technician - PC

job summary:

Description:


Summary



  • Receives incoming calls, chats and emails from Customers, Troubleshoots, solves customer problems and properly follows up with customers.
  • Provides excellent customer service on all support calls.
  • Utilizes all given resources to resolve customer problems.
  • Meets departmental productivity guidelines.



location: Eatontown, New Jersey

job type: Contract

work hours: 8am to 5pm

education: High School



responsibilities:

Major Job Duties and Responsibilities



  • Assists customers with technically sound solutions for their problems via phone, e-mail, and E-Chat.
  • Accepts cases within the time limit determined by management.
  • Updates cases daily and ensures all cases meet call back guidelines.
  • Provides excellent customer service on all support calls.
  • Utilizes all given resources to resolve customer problems.
  • Meets departmental productivity guidelines.

Skills and Competencies Required



  • Strong verbal and written communication skills.
  • strong problem solving and analytical skills.
  • Extensive knowledge of, PC and Server computers, printers, monitors, software and basic networking.
  • Ability to multitask effectively.

Education/Experience



  • High School Diploma or GED
  • Minimum of 1 year in Technical Services.
  • Server 2012, 2016, 2019 Troubleshooting Experience
  • Network Troubleshooting, ILO, Intelligent Provision, RAID
  • Mobile Device Management (MDM) Platforms
  • A+ Certification.
  • Network+ Certification.








qualifications:


  • Experience level: Experienced
  • Education: High School


skills:
  • Desktop Support



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Job Details

  • ID
    JC5439184
  • State
  • City
  • Job type
    Contract
  • Salary
    USD $17.63 - 17.63 per hour 17.63 - 17.63 per hour
  • Hiring Company
    Randstad Corporate Services
  • Date
    2020-11-02
  • Deadline
    2021-01-01
  • Category

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