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Technical Support Technician - PC
Technical Support Technician - PC
02 Nov 2025
New Jersey
,
Eatontown
,
07724
Eatontown
USA
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Technical Support Technician - PC
Vacancy expired!
job summary:
Description:
Summary
Receives incoming calls, chats and emails from Customers, Troubleshoots, solves customer problems and properly follows up with customers.
Provides excellent customer service on all support calls.
Utilizes all given resources to resolve customer problems.
Meets departmental productivity guidelines.
location: Eatontown, New Jersey
job type: Contract
work hours: 8am to 5pm
education: High School
responsibilities:
Major Job Duties and Responsibilities
Assists customers with technically sound solutions for their problems via phone, e-mail, and E-Chat.
Accepts cases within the time limit determined by management.
Updates cases daily and ensures all cases meet call back guidelines.
Provides excellent customer service on all support calls.
Utilizes all given resources to resolve customer problems.
Meets departmental productivity guidelines.
Skills and Competencies Required
Strong verbal and written communication skills.
strong problem solving and analytical skills.
Extensive knowledge of, PC and Server computers, printers, monitors, software and basic networking.
Ability to multitask effectively.
Education/Experience
High School Diploma or GED
Minimum of 1 year in Technical Services.
Server 2012, 2016, 2019 Troubleshooting Experience
Network Troubleshooting, ILO, Intelligent Provision, RAID
Mobile Device Management (MDM) Platforms
A+ Certification.
Network+ Certification.
qualifications:
Experience level: Experienced
Education: High School
skills:
Desktop Support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Job Details
ID
JC5439184
State
New Jersey
City
Eatontown
Job type
Contract
Salary
$17.63 - 17.63 per hour
Hiring Company
Randstad Corporate Services
Date
2020-11-02
Deadline
2021-01-01
Category
Et cetera
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