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Job Responsibilities:
- Manage daily support and maintenance of EPICOR/APTOS CRM, and conduct long-term improvement operations to ensure compatibility with evolving mission requirements
- Communicate with project managers, clients, and other developers and ensure effective collaboration throughout all phases
Required:
- Minimum work experience 12+ years of software operations in CRM, 8 years of EPICOR / APTOS CRM support
- Experience working in Retail / Wholesale / Ecommerce business processes
- Should have a very strong background and understanding of logistics, purchasing, manufacturing operations, inventory management and warehousing disciplines
- Hands on experience in writing SQL queries (min. 8 years of experience) for reporting and research purposes
- Support transaction/data cleanup activities when necessary
- You are analytical, data-driven and well-versed with Excel
- Experience designing and supporting changes working with vendors
- Experience in leveraging use of integration / transformation / transport layer solutions
- Should have good experience in Client interaction
Leadership:
- Can coach & mentor the team, can proactively initiate good operations practice
- Proven ability to effectively communicate complex ideas, issues, concepts, and solutions to all levels of the organization, including executive leadership and the business
- Strong customer services skills focusing on customer success
- Strong organizational and planning skills
