Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Benefits:
Go Hilton travel program: 100 nights of discounted travel.
Comprehensive Health Insurance coverage for you and your family.
Hilton Shares: Our employee stock purchase program (ESPP)- you can purchase Hilton shares at a 15% discount.
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible team members, including partners and adoptive parents.
Debt-Free Education: team members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional educations.
Mental health resources including free counseling through Employee Assistance Program.
Best-in-Class Paid Time Off Programs (PTO).
Compensation : $25.00-$27.00 per hourJob: Guest Services, Operations, and Front OfficeTitle: Supervisor - Front Desk (full-time)Location: nullRequisition ID: HOT09U5REOE/AA/Disabled/Veterans