Business Analyst- Bilingual (Korean/English)

Business Analyst- Bilingual (Korean/English)

Vacancy expired!

Job Description

• Coordinate requests from various department for business process changes including enhancement IT systems.
• Design and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Collecting and analyzing business pain points and suggestion better solution for improvement.

Qualifications

• Bilingual preferred (English, Korean)
• Minimum of 5 years of experience related business innovation.
• Experiences in Service Business Process are preferred
• Experiences in contact center process/system are preferred
• Strong communication and customer interface skills
• Build/manage plan and risks
• Identify & validate client's business needs & requirements/processes and translate them into system requirements
• Strong organization skill for multiple task.

Additional Information

All your information will be kept confidential according to EEO guidelines.