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Position Title: Counter
Department: Stores
FLSA Status: Non-Exempt
Reports To: Store Manager
Position Responsibilities:
Assist in the day-to-day store operations
Determine and fulfill customer needs for automotive parts through lookup and sourcing
Complete sales for customers over the phone; enter orders in to computer system. This includes learning proper credit card and check procedures.
Assist management with daily call lists and promotions; develop strong business relationships with Customers.
Process and receive returned items and stock orders, and perform any other light duty tasks as specified by the manager.
Maintain safe and secure environment as well as store day-to-day maintenance
Stay up-to-date on job knowledge and help store accomplish its sales goals
Assist with delivery runs if needed (if store is short on help)
Additional responsibilities as assigned
Knowledge and Experience:
Minimum 2-3 years of previous experience in direct telephone sales
Knowledge of automobiles and parts strongly preferred
High school diploma or equivalent required
Excellent phone manners, sales closing skills and ability to handle objections
Strong communication skills, especially over the phone
Must possess good computer skills and ability to learn new programs quickly
Willing to learn new sales techniques with a desire to be coached
Ability to work well in a fast-paced multitasking environment
Self-motivated and results driven with a positive team-player attitude
Must enjoy challenges and interacting with a variety of people and situations
Highly developed sense of integrity and commitment to customer satisfaction
Physical Requirements/Working Conditions:
Must be able to lift up to 50 lbs on occasion
Must be able to stand for long periods, bend, climb stairs/ladders, and use a computer
Travel by car to stores and customers if sometimes needed
