Job description
Looking to hire ASAP
The Customer Service Dispatcher works in a customer service capacity scheduling and maintaining Operator/Mechanic assignments in a fast paced environment and under tight deadlines.
Strong work ethic, ability to learn and think quickly and creatively are essential.
The Dispatcher is responsible for answering incoming calls, monitoring and responding to customer emails/texts, scheduling service requests, and creating schedules. There will be regular communication via phone and email with all customers as well as internal departments. There is a strong customer service focus in this role.
Location: Albany, NY
Primary Job Duties and Responsibilities:
Accepts customer requests via phone, fax, e-mail and text.
Creates upcoming job in the company software.
Prioritizes and dispatches calls in accordance with customer specifications and is aware of customer priorities and deadlines
Responsible for knowledge of customer/project requirements and parameters necessary for valid customer billing and working with internal departments to ensure proper procedures and documentation.
Constantly monitors/processes/responds to e-mail
Teamwork and constant communication with co-dispatchers, other departments, Service Technicians via phone and email.
Qualifications:
High level of accuracy, attention to detail, completeness and absorbing incoming information.
Ability to multi-task in a fast paced, high volume business, to value and acknowledge the need for team work, and also to be an independent decision maker.
Responsible for making decisions based on geographical knowledge, knowledge of customer requirements
Proficiency in MS Office software especially Word, Excel, Outlook.
Reliable transportation and attendance is a must.
Ability to work occasional overtime, including rotating scheduled on call hours
Compensation:This is a Full-Time, 40 hour per week. Occasional overtime is required. A competitive compensation and benefits package is included.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Overtime
People with a criminal record are encouraged to apply
Experience:
Dispatch: 1 year (Preferred)
Work Location: In person
