For this position the successful candidate will provide Break Fix and IMAC service to one of Maintech's clients in the Capital District and Vermont locations. Applicants selected must meet eligibility requirements for access to classified information. Server, Switch and disk array experience, knowledge of racking protocols and concepts are required.
Maintech currently has an immediate need to fill this position Selected candidate will provide daily coverage 8 hours Monday - Friday and will fill oncall duties after hours. Guaranteed 40 hours per week.
Daily responsibilities to include: Daily follow-through on the issues through Maintech's ticketing system. Provide interactive ''hands and eyes'' support under the direction of remote system Admins. Provide escorts for vendors doing work in the data center. There could also be hardware break/fix events on a large server environment
If interested, please contact George McBride, Program Manager by responding to this ad. Interviews are being scheduled. Include current resume with salary requirements. Our staff will schedule an interview at your earliest convenience.
More Detail
Purpose:
Provides 1st level 24/7 break-fix support for IT hardware as specified by or utilized in customer environment.
Primary Responsibilities:
Tier II Field Service Technician is to perform Break/Fix triage and repair on a multiple array OEM servers, desktop and associated peripherals, Manage trouble tickets from inception to closing, includes tracking resolution progress, facilitate parts orders and update customers on ticket status. On occasion tech will be support IMAC activity as projects are assigned. Escalate to higher Tier Level if advanced troubleshooting is needed.Maintains inventory and documentation of activity. Escalates more complex issues to 2nd level.
Qualifications:
A.S. in related field. 3+ years experience servicing hardware as specified or utilized in customer environment. Certifications (List type or level). Familiarity with ticket-tracking software.
Related Skills and Competencies:
Ability to guide others. Problem solving and self-management skills with attention to detail. Ability to prioritize tasks and effectively communicate verbally and in writing. Capability to travel to remote locations.
Work Environment:
At this time the successful candidate will work from home and must be able to be on-call 24/7 schedule as needed.
Paid Holidays and Vacation.
Health and Benefits supplemented by company.
