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Hanes Supply, Inc. is a well-established full -line industrial manufacturer of slings and contractor supplier specializing in lifting solutions. Hanes Supply offers a comprehensive and diverse product line to its customers including: rigging, fall protection, power tools, fasteners, hand tools, construction and safety equipment. Headquartered in Buffalo, NY, Hanes has five branches located throughout the Northeast.
Position Summary: Supports Outside Sales with order entry and customer service.
Essential Duties and Responsibilities:
Observes all safety procedures, rules and regulations, and instruction in performance of job duties.
Supports the Sales Team with quote conversion and successful delivery of orders.
Works with purchasing, vendors, and production to coordinate delivery schedules on large orders.
Works with the Sales Team, management, and software administration to streamline order entry for better efficiency in production, delivery, and customer receiving.
Works with Sales Team members to evaluate customer requests, drawing take offs, product requirements, etc. to support the quote generation/order entry process.
Works with the customer to trouble shoot potential issues and confirm details.
Works with the Sales Team, Marketing, and management to support national sales efforts.
Works with the Sales Team to follow up on leads and quotes to prospective customers.
Support inspection efforts pertaining to data entry and quoting replacement equipment.
Computes charges for merchandise or services based on training or instruction from sales or management.
Answer customers' questions about merchandise and advises customers on merchandise selection.
Takes inventory or examines merchandise to identify items to be reordered or replenished.
Works with sales to generate evidence of perceived forecast market demand.
Contribute and assist as required.
Knowledge, Skills and Abilities:
Computer literate Microsoft Office (Outlook, Excel), ability to learn and become proficient with order entry and data entry software, etc.
Must have basis math skills and be able to convey information to customers effectively.
Must be able to actively listen to customers needs in order to help them purchase the correct product.
Excellent communication skills, both verbal and electronic.
Able to work to tight deadlines.
Able to prioritize duties and work under pressure.
Able to demonstrate initiative and a proactive approach to daily tasks.
Excellent interpersonal skills and able to work independently as well as part of an effective team.
Methodical, accurate, and consistent attention to detail.
Able to manage sensitive and confidential information.
Self-motivated and able to take responsibility.
Punctual and reliable.
Able to build good relationships at all levels, internally and externally.
Technical aptitude to decipher/read blueprints and mechanical drawings.
Previous customer service experience and a working knowledge of sales and inventory systems
A working knowledge of rigging, industrial and/or construction supplies.
Level of Education and Experience:
High School or equivalency diploma is required.
Minimum of 6 months experience working in customer service or a sales environment is highly preferred.
Associate degree or Engineer Degree or in Construction Management/Project Management experience may be beneficial to the position.
Physical Demands:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job.
Frequency
Constant: standing, walking, lifting <25 lbs., seeing, hearing and talking.
Frequent: lifting 25 to 50 lbs., carrying 25 to 50 lbs., pushing and pulling, climbing stairs and ladders, bending and twisting at the waist, kneeling, squatting and crouching, reaching above shoulder, handling and grasping, and fine finger manipulation.
Occasional: lifting >50 lbs., working at heights, and repetitive hand and arm movement.
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Works both inside and outside in heat and cold
Involves some exposure to hazards or physical risks which require following basic safety precautions.
We offer a comprehensive benefits package including Health, Dental, Vision, Vacation, Holidays, and much more.
Successful passing of a pre-employment drug, alcohol and physical screening test is required as a condition of employment. We reserve the option to do a reference and/or background check.
Consideration will not be given to any responses that do not include a resume.https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2451a194-9717-4872-9cdf-9b1f898730f0&ccId=19000101000001&type=MP&lang=enUS
Hanes Supply Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
