SummaryWorld Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.Founded in 2011, World is the second fastest-growing insurance broker in the U.S. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.Position OverviewThe Receptionist at World Insurance Associates is responsible for managing calls coming into the main phone line, receiving, and distributing mail, as well as additional administrative duties to support the office.Essential Duties and Responsibilities
First line of contact to receive and distribute a high volume of calls coming into phone line
Distribute faxes via the agency management system
Responsible for keeping inventory of all office supplies and placing approved orders for replenishment as needed
Performs all other general administrative related duties as assigned
Responsible for receiving, processing and distribution of physical and electronic mail as needed
Assist in any processing for Commercial Lines and Personal Lines departments
Qualifications
Work experience with customer service responsibilities
Computer savvy and proficient in MS Office including Power Points, Word, Excel, Outlook, Adobe.
Excellent verbal communication skills
Ability to multi-task in a fast paced and deadline driven environment
Must be able to maintain professionalism and a positive service attitude
Can handle sensitive information with the highest degree of integrity and confidentiality
Strong attention to detail and excellent organizational skills required
Exceptional customer service skills, over the phone and in person, with our customers and internal departments
Sense of urgency and problem-solving skills
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.Powered by JazzHR
