Requisition ID:868305Store #:00T029 Metro Optics Hunts PointPosition:Full-TimeTotal Rewards:Benefits/Incentive Information(Insert Name of Practice)has provided superior patient care in our community for (Insert number of years)and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development. (Insert Practice Name)strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone. (Insert Practice Name)is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our communityGENERAL FUNCTION This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.MAJOR DUTIES & RESPONSIBILITIESGreets patients without delay.Promptly answers the telephone in a friendly and courteous manner.Optimizes patients\' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.Keeps patient appointments on schedule by notifying doctor/provider of patient\'s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.Facilitates reminder calls to patients for appointment confirmation and order pickup notification.Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.Protects patients\' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.Ensures all office systems are maintained.Maintains a safe working environment for all team members and patients.Maintains operations by following policies and procedures, reporting needed changes.Contributes to team effort by accomplishing related tasks as needed.Works weekends and evenings in support of the business needs (varies by location).Adheres to attendance and daily time keeping requirements.Adheres to all company policies and procedures.Consistently maintains proper dress code.Performs other administrative responsibilities as assinged by Practice Manager or as business needs.BASIC QUALIFICATIONSHigh School graduate or equivalent2+ years of office experience in a healthcare settingStrong customer service skills (internal and external)Strong communicator and listenerProblem solving abilityOrganization skillsPREFERRED QUALIFICATIONSFamiliarity with in-store technology, such as point-of-sale, patient record systems, and other software applicationsBasic knowledge of services, products, vision insurance plans/coverage and office operationsStrong interpersonal skillsPay Range: 15.00-Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
