Position Summary: The Employment Services Supervisor manages the Employment Services staff including Job Developers, Job Prep and Placement Coordinators, and Retention Specialists to ensure full compliance with contractual expectations, policy, and practices for all participants. This also includes the formulation and implementation of policy, compliance with standards and contractual requirements, and direct oversight of program performance. Essential Job Functions:
Provides day-to-day management of all services and activities of Employment Services in the WeCARE program.
Develops and maintains an effective plan of organization for employment services with explicit and detailed assignment of staff responsibility and accountability to ensure the effectiveness of the services provided to participants and that department job placement and retention goals are achieved.
Works closely with leadership in other departments, including Case Management, to ensure best services for program participants and highest possible outcomes.
Able to exercise discretion and independent judgment to matter of significance as it relates to vocational rehabilitation staff services and programs.
Ensures professional standards of Employment Services staff are maintained.
Coordinates employment service activities by outlining employment methods and setting priorities.
Develops employer relationships and provides employment services to program participants.
Oversees employment retention services to ensure participant is achieving the best outcomes for themselves in their employment.
Evaluates and verifies staff performance, including professionalism and goal achievement.
Identifies vocational staff training needs and ensures training is obtained.
Provides oversight to ensure compliance with the terms and conditions of the contracting agency as well as NYC HRA.
Ensures that all required statistical data and reports are prepared accurately and submitted in a timely manner.
Conducts weekly reviews of participant services performed by direct reports using quality review tools to measure performance and progress.
Implements internal controls to confirm that work and production are consistent with regular policies, procedures, and practices.
Conduct reviews of all milestones to vouch for the quality of work performed and ensure that all rules of payment are followed.
Hires, supervises, evaluates, develops, and terminates assigned staff while ensuring staff is productive and motivated.
Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.
Education and Experience:
Bachelor’s degree in social work or related field, such as psychology, vocational rehabilitation, or occupational rehabilitation from an accredited institution required. Master’s Degree preferred.
Minimum two (2) years’ experience with economically disadvantaged and/or social service programs. Or an equivalent combination of related education and experience.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Equal Opportunity Employer
