Social Service Case Aide Brooklyn, NY (http://maps.google.com/maps?q=592+Rockaway+Avenue+Brooklyn+NY+USA+11212) DescriptionThe Social Service Case Aide provides administrative support to the clinical staff within the department of Behavioral Health services. They provide direct non-billable patient care and program support.Supervisory Responsibilities:· No supervisory responsibilities required.Essential Functions and Duties:· Process necessary documents required for non-billable patient services such as entitlement programs, homecare and transportation forms.· Provide aid to Behavioral Health clinical staff by managing clinical panels by confirming appointments and tracking clinical flow throughout the day.· Provide Behavioral Health screenings for depression, anxiety, tobacco, alcohol, and substances.· Assist with scheduling mental health appointments and follow-ups.· Prepares, records, and transmits information, i.e., demographics and medical social data from patient/client including completing forms and other support documents.· Develop community resources list, and provides para-professional assistance with meeting patient’s needs.· Assist with setting patients up for telehealth visits.· Assist with general program day to day activities.· Provides other related duties as agreed.RequirementsRequired Skills/Abilities:· Willing and able to work with individuals with mental health needs.· Ability to prioritize and delegate multiple tasks and projects to ensure each is completed correctly and in a timely manner.· Proficient in Microsoft Office.· Proficient in utilizing Electronic Health Records.· Able to establish and maintain effective and collaborative working relationships and demonstrate compassion, respect, courtesy, and tact when interacting with others.· Actively listen, elicit needed information, and communicate information effectively and accurately.· Make appropriate and timely decisions in stressful situations and maintain objectivity.· Ability to maintain confidentiality.Education and Experience:· Associate degree (Human Service, Liberal Arts) or previous experience as a Patient Care Associate or Patient Registration with three years direct patient care experience preferred.Physical Requirements:· Prolonged periods sitting at a desk and working on a computer.· Must be able to lift to 10 pounds at times.· Must be able to traverse all facilities in all types of weather.Salary Description45,000.00
