Vacancy expired!
The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.
People Management
Leads by example and demonstrates the importance of treating every team member and guest with respect
Reacts immediately to issues requiring attention during the shift
Provides ongoing, specific direction to team members
Encourages an exciting and fun work environment while motivating team members to meet goals
Trains, orientates and monitors new team members
Reports to Assistant Manager on team member performance (positive or negative)
Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
Hospitality Management
Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members
Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
Operations Management
Displays knowledge of and works in compliance with applicable legislation
Complies with and enforces all Tim Hortons operating standards
Ensures that all product and packaging is properly merchandised and stocked
Responsible for shift cash procedures
Supervises team members to ensure primary and secondary duties are completed
Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
Assists the Assistant Manager in driving sales and transactions during their shift
Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
Escalates to management any issues and/or problems
Health & Safety
Works in compliance with the occupational health and safety legislation
Knows, understands and follows safe work practices and procedures
Uses or wears personal protective equipment or clothing as required
Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to Management.
Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents
Tim Horton's is an Equal Opportunity Employer
