Vacancy expired!
Small rheumatology office seeks one full time receptionist who, by mastering one task at a time, will become a very valuable multitalented employee. Starting wage $15 per hour for an employee with limited skills or experience, increasing to about $20 in one to two months once reception skills have been mastered.
Due to COVID-19, we only have about three patients per day that actually come to the clinic. Almost all of our appointments are via telemedicine. Thus the job involves a lot of time on the phone and navigating user-friendly software.
We are hiring ahead of increasing demand so that we can continue to provide our unbelievable "zero-wait time" customer service. We like to be a bit overstaffed, so our patients almost never wait for an auto-attendant, an appointment, or to be seen by the doctor. We want our new patients to continue to be surprised and delighted by a level of service that is above the standard of care in Western New York. Each and every one of our patients must know and feel that we took care of their needs and they were treated right.
Who are we looking for? Someone reliable, stable, intelligent, honest, trustworthy, able to prioritize tasks and deal with a wide variety of patients and situations. A physical presentation and adaptive manner unlikely to offend or worry any of our patients. Someone able and willing to quietly provide unexpectedly good customer service. A somewhat obsessive perfectionist who can non-defensively recognize and/or admit his or her mistakes, learn from them, then do better next time. Someone always on the lookout for a better way to do their job. Someone who wants to be GREAT at what they do, not just OK.
Who are we NOT looking for? Someone who unexpectedly does not show up, leaving us short-handed, adversely affecting patient care. Someone who annoys patients. Someone unable to keep track of details. Someone who causes problems. Someone not committed to excellence. Someone who can't politely endure occasional abuse by grumpy patients. Someone lacking empathy for patients with busy schedules and serious disease. Someone who mumbles, speaks confusingly or has a strong accent that interferes with effective communication.
You will need to pass a background check. Excellent communication skills are a necessity. You must have extremely good English skills, better than most of the US population, and you need to be tactful.
Our website is: http://ponerheumatology.weebly.com
The following are not necessary, but would be pluses:
Previous experience with high-level customer service, especially in the medical field.
Training or certification in phlebotomy, nursing or other medical areas.
Experience using medical software, especially Athena.
We can customize your duties and pay according to your training, talents and interests. You could have any mixture of tasks normally associated with the following activities: reception, scheduling, phlebotomy, medical assisting, cleaning, data entry, medical record processing, billing, prior authorizations, editing medical documents.
Our hours are 8:30 am to 6 pm Monday through Friday. That is 47.5 hours per week. This is a full-time 40 hour per week position with some overtime opportunity. We can cover for you when you need a few hours off for appointments during business hours. We routinely take off for major holidays only. We take 1-2 weeks of vacation per year.
Because we are a small office, you will not be stuck in one highly specialized task. You would tend to be involved in every aspect of our practice that your interests and qualifications permit.
Please send your resume via email through craigslist. We will be continuously picking promising candidates to interview. We would like our new employee to start on the job training soon, in March.
Please do not call our office with questions. It is much better to use email.
