POSITION SUMMARY
Looking for a HVAC/R Service Manager to lead/Direct our service technicians for both residential and commercial buildings. This position will dispatch personnel and collaborate with other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting himself as a senior company representative, the HVAC Service Manager needs to communicate directly with customers, vendors and suppliers to ensure effective & quality job or project completion.
PRINCIPLE RESPONSIBILIITIES/DUTIES:
o Schedule, direct and provide technical support for HVAC technicians to meet service demands and customers’ expectations
o Recruit, interview, hire and train HVAC technicians if needed to meet workload demands, and company or customer expectations and requirements
o Supervise and direct the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
o Review technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
o Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company requirements
o Establishe and maintain a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
o Conduct group and one-on-one meetings with technicians as required for training, evaluation and general communication; participate and/or conduct regularly scheduled departmental safety/informational meetings
o Communicate regularly with Receptionist to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
o Communicate daily with Receptionist reporting on project information, estimated time to complete jobs, labor hours and parts or material used
o Maintain communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by our HVAC Service Department
o Develop and monitor budgets, goals and objectives to insure departmental profitability
o Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
o Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
o Ensures that all company/department policies are being followed by all HVAC technicians
o Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
o Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work
o Other tasks and responsibilities as required to maintain efficient department operations
MINIMUM JOB REQUIREMENTS:
The HVAC Service Manager should possess the following skills, characteristics and abilities:
o HVAC/R Certified and/or Trained
o Excellent customer service and sales skills
o Five years HVAC Management related experience; or an equivalent combination of education and experience
o Some post-high school education from college, trade school or military
o Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems
o Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
o Excellent leadership skills to enhance team productivity and standards of work produced
o Excellent verbal and written communication skills; and strong conflict management skills
o Detail oriented and highly organized with the ability to handle multiple tasks and assignments
o Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
o Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in others
o Valid driver’s license with a clean driving record and background
o Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required
