Contribute to a great workplace culture by exhibiting and encouraging positive behaviour.Commitment to continuous improvement by providing feedback and suggestions on quality, efficiency and profitability.Developing and maintaining strong customer relationships is critical to success in this role.Field service work including installation, commissioning, testing, operation, maintenance, repair, breakdowns and upgrades of sorting equipment.Providing expertise in the testing, configuration, upgrading and troubleshooting of returned customer equipment and sorting equipment located in the TOMRA Sydney test centre.Regular on-site presence to ensure the requirements of customer service level agreements are successfully met.Providing on call technical phone support and field response to equipment and customer issues including participation in a rostered weekend on-call schedule.Training customer maintenance and service personnel.Provide support for legacy sorting equipment including coordination and execution of in-house repairsResponsible for delivery of effective field service work in terms of costs and timing.Coordination with the customer and TOMRA project team for new sales projects for successful integration of the TOMRA sorting equipment into the customer plant, from point-of-sale to post-commissioning.Interfacing where necessary with other internal teams such as Applications and Engineering Design teams, both within Australia and overseas.
