Role: To direct and mentor the staff to provide quality consultative member service to ensure members needs are met. Mission: Building relationships one member at a time. Vision: Members are more than just a number. Criteria: To qualify for the Branch Supervisor I distinction, the branch must meet certain criteria for the following: FTE, new members, Better Lobby transactions, BSR transactions, and amount of Consumer Lending annually. Essential Functions & Responsibilities: 40% Creates schedules for the Branch to ensure adequate coverage for positive member experience. Accountable for high standards and responsiveness to ensure fulfillment of external and internal member needs. Monitors daily activities of the staff; hire, train, direct and evaluate employee performance within the branch; recommends promotions, transfers and salary adjustment; delivers solutions to members through interactive conversations to assess and address their needs. Actively engages with members to identify referral and sales opportunities across all business lines as well as observe staff to ensure they are actively referring and cross selling the appropriate products and services that meet the needs of both prospective and existing members; engages in relationship management activities in accordance with established corporate goals and objectives; identify performance problems and take action to correct, including termination; acts as back-up to Branch Manager during absences. 30% Welcomes members and provides routine information concerning services and enlist additional support to handle the members need in a timely manner; processes routine transactions and associated general member and account servicing duties with a high level of accuracy and efficiency, opens and processes new accounts, including savings accounts, business accounts, trust accounts, certificates, IRAs and checking accounts; Has a working knowledge of consumer, Mortgages and small business lending, including the ability to discuss credit reports, credit scores, etc.; Accepts and processes consumer loan applications and closes loans within established guidelines, loan policy and procedures and compliance regulations handles requests in a professional, prompt and efficient manner; cross sells credit union products and services to members to make them more financially successful. 15% Orders vault cash, fills and balances ARCA machines, handles and disburses cash to staff, assures that adequate supply of these items is kept (not excessive) to meet member needs, performs various administrative duties including maintaining records, preparing a variety of forms, reports, daily vault balancing and completion of the branch audits. Meets balancing requirements as outlined in the Branch Employee Performance Standards. 10% Keeps informed of the latest changes in credit union policies and procedures relating to security, compliance, rates, and consumer protection laws and ensures staff are trained.This individual will have the authority to provide any necessary system overrides and oversight of the branch as required. Will adhere to security measures and controls to minimize any potential losses to the CU. Empower has identified and established role specific BSA compliance course training that will be assigned by role requirements through BVS and must be completed by the deadline specified. 5% Performs other related duties as assigned; must be able to work flexible hours, including Saturdays, at any/all branch locations. Performance Measurements: 1. See Dayforce for Performance Goals Knowledge and Skills: Experience: Three years to five years of similar or related experience. Education: A high school education or GED. NMLS Licensing required. Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills 1. Ability to manage and maintain a high level of education and training for all branch staff. 2. Must have excellent verbal and written communications skills along with the ability to conduct employee training. 3. Must have working knowledge of spreadsheets and word processing software; must be able to use a PC and all types of general office equipment. 4. Strong decision making / problem solving skills are required. 5. Ability to plan and organize multiple tasks and assignments. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods at a time, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. This Job Description is not a complete statement of all duties and responsibilities comprising the position. Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
1. Deployment Services: Encompasses a broad range of deployment requirements including Refresh (routine replacement of aged IT equipment) and deployment of devices specified in users\' individual requests and Work Requests. The technical staff engaged in the deployment is required to work closely with the IRS PMO (Program Management Office) to provide continuous improvement in the quality and quantity of deployed systems.
Receipt/asset control of systems for deployment
Validate SW inventory of target system and insure \"build to order\" accuracy of replacement system
Correction of discrepancies identified, and root cause analysis to prevent future discrepancies.
Execution of Pre-capture checklist required to assure success of the Altiris Deployment Solution capture activity
Issue request for execution of Altiris Deployment Solution against target and replacement workstations
Set up replacement workstation at user location
Test and confirm customer satisfaction
Remove and execute asset control procedures to excess the refreshed target system
2. Desk Side: Deskside technicians provide on-site support for incident resolution when remote support is unable to provide a solution. They provide support for on-site delivery of work products and supplemental support as needed for remote delivery, and provide prompt and professional resolution of IRS end-user incidents and problems. The technicians also provide end-user support, troubleshooting assistance to resolve end-user incidents, and coordinate with other MITS organizations or vendors to resolve end-user incidents. Desk Side support is intended to provide \"physical touch\" remediation for Hardware and Software incidents when that is required. Nonetheless, there are times when Desk Side technicians can and should use remote tools to remediate an incident that Service Desk was not able to fix. These activities are as described in the previous paragraph.The Contractor shall provide the IT support for equipment connected to the Local Area Networks (LAN) at IRS locations. The majority of the work will be for hardware and software installed on the workstation, peripheral devices, configuration and connectivity to the LAN. Incidents will be assigned to the technicians using the IRS incident management system, which is an implementation of HP\'s Service Manager COTS product. Each technician will manage his/her incident inventory in a manner that results in resolution of a minimum of 5 tickets in each 8 hour period while engaged in this effort, once they have been provided with training and familiarization with IRS Deskside SOPs. Support consists of:
Replace aged IRS equipment and outdated software, i.e., Refreshment
Repair, day-to-day operations;
Installation;
Configuration;
Move/Add/Change equipment processes;
Enterprise Service Desk referrals (KISAM tickets);
Technical instruction on the maintenance of the equipment and customer instruction on the use of the equipment;
System maintenance and upgrade.
Services include, but are not limited to:
technical support;
receiving trouble reports;
problem determination;
problem resolution;
hardware/software installation;
hardware/software upgrades;
hardware/software maintenance;
peripheral repairs and maintenance;
equipment inventory;
informal customer instruction;
relocation of computer equipment;
assembly/disassembly of computer accessories (for example, storage racks);
limited wiring and technical assistance on an \"as needed\" basis on servers,
routers and wiring;
wireless.
The Contractor will bring the workstation to full operating capability or escalate to the next level or open a new ticket. Upon completion of the workstation installation, the Contractor will document the work performed, to include:
Work order number;
Brief narrative of actions to accomplish the work order;
Date and time of completion of work order plus total hands-on time, including testing and user interface;
IRS inventory number(s), equipment type, and equipment serial number;
Software name, version (if applicable) and license number; or COE version (if applicable).
The Contractor shall sign the work order via ticketing system certifying fully successful installation. This documentation will be provided to the IRS Task Manager and Project Manager (if necessary) upon completion of the work order. Benefits: (Full Time, W2 Employees - at least 30 Hrs per week) Medical, Dental and Vision offerings Weekly Direct Deposit Paid Holidays and Personal Time Off 401(k) with match Voluntary Life and AD&D, Short/Long Term Disability Other Voluntary coverages Pre-paid Legal and Employee Assistance Programs Northwest Federal Credit Union Membership BB&T @ Work Program Pay Rate: $25 - $26 ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans
