SummaryResponsible for coordinating SGS services locally and globally.Job FunctionsReceive Orders from clients, sales and account management Teams for the local and global operations.Ensure proper documentation and order processingOpens orders in SystemsNotify Sales and Account Management Teams of service delivery delays.Communicate client order concerns to the client, Sales and Account Management teams as required by account SOP or other defined client requirements.Escalates non routine order, inquiries or service delays concerns or issues to Client Service Team Management Lead for resolution.Coordinate invoicing with invoicing team.Send Reports to clients.Maintain job folders and filing.Other duties assigned as necessary in response to business needs.Performs collection efforts to meet DSO targets
