Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.Prepare guest documentation including itineraries, welcome letters, and waivers to facilitate smooth check-in/out processesAnswer and direct phone calls according to company protocolsDocument guest preferences in the Opera system and communicate them to relevant departmentsGuide guests around the property and arrange on-site transportation when neededAddress guest complaints promptly and professionallyProcess billing accurately following Front Desk proceduresDocument irregularities in the departmental logbook and alert management as appropriateServe as a property ambassador by providing information about reservations, amenities, local attractions, spa services, and dining optionsMaintain an organized Front Desk area with all necessary materials readily availableDevelop comprehensive knowledge of Wildflower Farms facilities to effectively promote services to guestsBuild collaborative relationships within the Front Office and understand the operations of all hotel departmentsPay Rate: $20/hour
