Provide onsite end-to-end support for workstations, servers, network devices, voice/video systems, peripheral hardware and application software. Responsibilities include day-to-day break/fix support as well as identification, preliminary analysis and communication of chronic hardware/software issues to appropriate resolver groups. This role will interface with various client functional teams to resolve technology related issues.
Key Responsibilities:
Install software, configure computers and peripherals
Provide hands-on and technical support to client end users
Provide resolution and assistance to Windows 7/10 related problems
Network access troubleshooting and repair
Document and assign call tickets to related IT groups for further support
Install and repair faulty or damaged operating system software
Telephone support/troubleshoot hardware and software problems on PCs.
Troubleshoot client connectivity issues regarding the network and LAN/WAN.
Address user questions.
Perform basic network administration.
Qualifications:
1-3 years desktop/SA support experience
Requires exceptional organizational and communications skills (verbal and written), the ability to work independently, analytical skills and multi-tasking skills
Exceptional customer service skills
Ability to multitask in fast-paced, deadline driven environment
strong problem solving and decision-making skills
location: HAUPPAUGE, New York
job type: Contract
salary: $23 - 27 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
Description/Overview
Provide onsite end-to-end support for workstations, servers, network devices, voice/video systems, peripheral hardware and application software. Responsibilities include day-to-day break/fix support as well as identification, preliminary analysis and communication of chronic hardware/software issues to appropriate resolver groups. This role will interface with various client functional teams to resolve technology related issues.
Key Responsibilities:
Install software, configure computers and peripherals
Provide hands-on and technical support to client end users
Provide resolution and assistance to Windows 7/10 related problems
Network access troubleshooting and repair
Document and assign call tickets to related IT groups for further support
Install and repair faulty or damaged operating system software
Telephone support/troubleshoot hardware and software problems on PCs.
Troubleshoot client connectivity issues regarding the network and LAN/WAN.
Address user questions.
Perform basic network administration.
Qualifications:
1-3 years desktop/SA support experience
Requires exceptional organizational and communications skills (verbal and written), the ability to work independently, analytical skills and multi-tasking skills
Exceptional customer service skills
Ability to multitask in fast-paced, deadline driven environment
strong problem solving and decision-making skills
The essential functions of this role include:
working weekends
qualifications:
Experience level: Experienced
Minimum 3 years of experience
Education: High School
skills:
Infrastructure
Support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.