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Large and rapidly growing local Cable Television Contractor is currently looking to add an Operations Manager. As an Operations manager, you will plan, schedule, and implement procedures that will ensure that our customers receive the highest quality service in a timely manner.
Responsibilities:
Establishes management processes and methodologies to ensure assigned projects meet high quality standards and Leadership expectations using the appropriate tools
Tracks costs and performance, service levels, and other metrics required to ensure goals and objectives are met
Performs other duties as requested
Manages day-to-day operational aspects of all assigned projects
Responsible for handling multiple projects simultaneously
Meets with internal and external customers to gather work related feedback in order to ensure quality stards are met
Required Qualifications:
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person , on the phone, and by written communication in a clear, straight-forward, and professional manner
Ability to prioritize and organize effectively and manage multiple projects and assignments
Ability to develop strong working relationships with peers and project members
Excellent critical thinking skills
Proven ability to perform effectively in a fast-paced environment
Knowledge and ability to use computer and software applications
Ability to analyze and interpret data
Certifications and Licenses:
Valid Driver's license with satisfactory driving record within company required standards
Must have a reliable vehicle
Related Work Experience:
5+ years of telecom industry experience preferred
Management experience in a technical environment or equivalent work experience
Preferred Qualifications:
Demonstrated leadership qualities
Ability to successfully manage face-to-face customer interactions and resolutions
Ability to handle multiple projects and tasks
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Knowledge of residential and commercial facility construction design/layout
Working knowledge of company products and services
Working Environment:
Office/ Field
Some travel required