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If you have experience with social media, then you know already what this role entails.
We are looking for a social media specialist to interact with and assist customers using social media and web chat. The right candidate needs to be tech savvy and have great communication and writing abilities. This individual should be a positive, outgoing and energetic to cheer lead and promote our brand. Duties include: Reply to support inquiries on social media quickly and accurately. Identify trends and potential issues. Communicate any service changes or disruptions in a tactful manner. Questions will range from general service and subscription inquiries to technical troubleshooting.
The specialist will drive social media growth and engagement by managing paid and organic campaigns as they relate to Brand & Consumer Marketing initiatives.
Excellent creative writing skills
Manage social media marketing budget and relationship with social media buying and optimizing agency
Monitor, analyze, and interpret social media campaign performance data to determine the success of marketing and communications strategies
Lead social media initiatives
High proficiency using Instagram, Facebook, Twitter, Hootsuite (or other social media management tools)
Proficiency using MS Office
Proficient in using online tools for tracking media and competitive intelligence
Ability to use statistics and related information to draw educated conclusions
Detail-oriented, proficient at time management and multi-tasking
Excellent writing skills
Monitor social channels off-hours (nights and weekends)
Experience: Social Media Marketing: 2+ years (Preferred)
Education: College degree in Communications or Marketing preferred, or equivalent work experience with proven success.
Licensure / Certification: None required
Work Conditions: Work from Home
In all honesty, we are very demanding (of ourselves also) and if you are not prepared to be at the top of your game, then please do not apply. If you want a challenge though, then this really is a dream job, where you will be limited only by your ability and willingness to work.
It should go without saying that you must be able to communicate well, be able to balance competing priorities and do it all while maintaining your composure and dealing with not just detail, but also long-term strategy.
Job Type: Full-time
Experience:
Social Media Marketing: 2 years (Required)
Education:
Bachelor's (Preferred)
Benefits offered:
