At RIM we have a strong commitment to our people and our clients. We are a family owned leading supplier of plumbing, piping, HVAC, kitchen and bath products. We realize that our people are our greatest asset and can guarantee that you won't get lost in the shuffle, we are committed to offering opportunities for growth and advancement. We empower our employees to build long-lasting careers with us.
The counter sales position serves as the first point of customer contact for our trade business. When filling a role, we look for motivated, welcoming, energetic salespeople to develop durable relationships with trade professionals, contractors, and retail customers. The Salesperson will work with customers in various ways, providing outstanding customer service, expert product knowledge and advice to help them meet their needs whether it be with the plumbing, piping, HVAC lines.
Essential Responsibilities:
Promptly assist customers at counter or on the phone; deal courteously and efficiently with customers helping them get exactly what they need.
Entering orders into the system accurately.
May sometimes pull and set up orders for delivery or pickup.
Develop and demonstrate an in-depth knowledge of our product lines and stay current on changes and improvements in the lines.
Work actively with other sales team members on account planning to grow the accounts and better serve our customers.
Follow-up on customer orders, resolve problems to the customer’s satisfactions, respond to inquiries timely and professionally.
Coordinate activities with purchasing, shipping, credit and billing.
Have prior sales/customer service experience, preferably in the plumbing and/or HVAC industry.
Have the ability to build rapport and develop trusting relationships with customers.
Possess exceptional communication and organizational skills, must be able to represent our brand with professionalism, enthusiasm, and courtesy.
Enjoy working in a rapidly changing, customer focused environment where personal accountability is highly valued.
Must be dependable.
Basic Computer skills.
Knowledge of Epicor Eclipse is a plus.
Hours:
Typically are Monday to Friday 7:00 am to 5:00 pm and every other Saturday
Compensation structure is an hourly wage paid weekly + monthly commission based on your sales.
RIM is a drug-free workplace, you must be able to pass a background check and pre-employment drug screen in accordance with state and federal regulations.
This job description is not all inclusive. RIM reserves the right to amend this job description at any time. RIM is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
