Vacancy expired!
MINNA is looking for a Retail Manager to join our tight-knit team. We're looking for a detail-oriented leader to manage our storefront and online retail. The ideal candidate has strong interpersonal skills, loves keeping things organized and is energized by tackling complex operational opportunities. We believe that the storefront is a direct representation of MINNA as a brand, and we are looking for someone who wants to be an integral part of our brands growth.
This is a paid full-time position based in Hudson, NY. Weekend availability required.
Responsibilities include:
Brand Knowledge -
+ Becoming an expert on all of our products for customers and other sales associates and staying up-to-date on new product and collection launches
+ Ensuring the MINNA brand and mission are being represented constantly throughout the store
+ Being a brand ambassador. Consistently representing the MINNA brand and values at all times
Customer Service -
+ Representing the brand and offering informative customer interactions
+ Building genuine, lasting relationships with customers via quality interpersonal interactions
+ Ensuring an elevated level of sales and services is practiced by all team members
+ Serving as point of contact for all online retail related customer service inquiries
+ Working directly with the Head of Operations and Shipping Coordinator to ensure customers are met with the highest level of customer service
Storefront -
+ Ensuring the storefront is always in presentable order - clean, tidy, organized, and dusted regularly
+ Collaborating with Creative Director to set store standards for visual merchandising and manage regular adjustments to product assortment and displays
+ Developing an events calendar and hosting events to foster an inclusive community-oriented store environment
+ Recruiting, hiring, and training retail associates
+ Supporting new retail location projects, as needed
Operations -
+ Ensuring operational excellence in all policies and procedures. Developing and training on new processes, as needed
+ Constantly researching, identifying, and implementing best practices for managing a retail space
+ Special projects, as needed
Sales Goals -
+ Driving store productivity and profitability
+ Overseeing key tasks, including: daily/weekly/quarterly/yearly sales reporting, creating and enforcing open/close policies, processing and receiving inventory transfers, managing our POS system, organizing the stockroom, and managing vendors
+ Developing a buying strategy and following a budget to keep store inventory fresh
+ Monitoring, tracking, and communicating trends and opportunities of key business metrics
+ Developing strategies and action plans to improve storefront profitability
E-commerce -
+ Ensuring storefront products listed online are up-to-date and in-stock
+ Photographing and updating all new product additions to the website
+ Working alongside Marketing Manager to assist in creating marketing strategies relevant to our retail streams - including but not limited to social media
Qualifications:
+ 2+ years managing retail
+ Strong computer skills
+ Excellent oral and written communication skills
+ Experience with Shopify
+ Experience with Illustrator, Photoshop, Adobe a plus
+ Ability to motivate others
+ Skilled at mediating and negotiating to resolve conflict
+ Knows how to have fun and boost positive vibes
+ Comfortable in a fast-paced, ever-changing environment
+ Ability to wear a lot of hats
+ Interest in the arts, home decor, textiles, and ethically made goods
+ Already a fan of the MINNA spirit
MINNA is an ethically made home textile brand. We collaborate with artisans in Mexico, Guatemala, Uruguay, and Bolivia to produce our line of homewares. We wholesale our line worldwide, sell online and also have a brick-and-mortar location in Hudson, NY.
To apply:
Please submit a cover letter and resume, and please answer the following questions:
- Why do you want to work for MINNA?
- What are your three favorite artists or designers and why?
