Duties & Responsibilities:
Assists in the development of strategic plans to ensure modern and efficient claims processing across the entire lifecycle with a focus on a unified, streamlined experience for both providers and operations staff
Works closely with technology and business leadership to support the evolution and operation of a variety of digital claims capabilities on our modernization roadmap
Analyzes project needs and determines people, process, and technology resources needed to meet objectives and achieve desired outcomes
Ensures the successful completion of current and long-range department goals and objectives and monitors results on an ongoing basis, adjusting plans and performance expectations to achieve targeted performance improvement results
Acts as a liaison between business and technology teams, ensuring accurate translation of ideas and concepts between the parties to align strategy
Takes initiative, thinks analytically, and works independent of supervision as appropriate or needed
Builds, manages, develops, and continuously improves the claims experience to meet the diverse and dynamic needs of a growing, evolving organization
Develops an effective team through hiring, training, coaching, and providing ongoing and constructive feedback
Communicates results to executive leadership using standardized reports, dashboards, and frequent verbal updates through participation in management meetings and operational review processes
Develops, formulates, recommends, and implements decisions regarding policy, standards methods, procedures, and functions
Ensures all NY state and federal compliance, audit and regulatory requirements are met
Performs other duties as necessary or assigned
MinimumQualifications:
Bachelors degree from an accredited institution or equivalent work experience
Prior experience instituting change initiatives within an operational unit
Proven ability to develop strong interpersonal relationships with key stakeholders, with experience communicating and influencing at the senior leadership level.
Successful track record developing creative, workable strategies and tactics to accomplish division, corporate and plan goals
Work experience requiring written and verbal communication that is clear, concise, grammatically correct, and professional
Preferred Qualifications:
Master's degree or MBA from an accredited institution
Prior experience with claims and provider payment operations in a healthcare payor setting
Experience setting departmental strategy, communicating, and influencing impact and progress to senior leadership
Experience with Medicare/Medicaid and Commercial Healthcare
Strong leadership capability with experience leading change, establishing a business strategy, setting performance targets/benchmarks and using metrics, team engagement protocols and innovative problem-solving techniques to drive execution of cost, quality and productivity areas for a large operation
Demonstrated understanding and practical experience using Agile methodologies. Exposure to Scaled Agile (SAFe) preferred
Compliance & Regulatory Responsibilities: Noted aboveLicense/Certification: N/AWE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
