Job Description—HIICAP Coordinator
Lifelong’s mission is to enhance the lives of older adults in Tompkins County! Growing older well is something that we all hope to do. Lifelong’s goal is to be a valuable and supportive resource to help those 50+ enhance the second half. Our activities, classes, events, and support and social groups promote mental, physical, and creative growth in a welcoming and inclusive environment. Lifelong is also a center for information and services for those seeking help with technology, taxes, health insurance, volunteer opportunities, and other matters connected with living well after 50.
Position Summary
The HIICAP (Health Insurance Information Counseling and Assistance Program) Coordinator oversees insurance counseling to those navigating their Medicare coverage and associated costs. The Coordinator typically works with volunteers and staff to provide direct client counseling and outreach. Responsibilities include: direct client counseling; recruiting, training and providing support for HIICAP Volunteer Counselors; outreach and education to the wider community; completing designated reports and making recommendations for improvement; being an active member of the Lifelong staff team.
Essential Job Functions:
Trains and provides support for HIICAP Counselors (volunteer and paid); recruits new HIICAP volunteers.
Organizes and schedules weekly Medicare appointments and Open Enrollment Period clinics
Provides direct client counseling as needed
Organizes and participates in outreach and education events to the community
Enters data as required by funders and other agencies
Prepares and submits reports in a timely manner
Provides quarterly educational opportunities for HIICAP Counselors
Contributes to grants, reports, and written materials on behalf of the Medicare Program
Acts as an ambassador for HIICAP and for Lifelong overall at community events, forums or meetings
Actively participates in and contributes to Lifelong team meetings
Position Requirements:
Demonstrated ability to work cooperatively with others and communicate effectively both verbally and in writing
Strong computer and word processing skills and willingness to learn software applications relevant to position
Ability to manage time well; excellent organizational and interpersonal skills
Experience working with and overseeing volunteers, and knowledge of working with older adults preferred
Familiarity with Medicare preferred
HIICAP Coordinator will need to certify as a HIICAP Counselor (training provided) during the 3 month orientation period of this position, and annually thereafter
Ability to consistently and accurately report data on program; ability to meet deadlines
Willingness to stay abreast of changes in Medicare by attending trainings, conference calls, and webinars, and sharing new information with HIICAP Counselors
Permitted to work in the United States
Other Duties
Please note this job description may not fully cover all activities, duties or responsibilities that may be required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Additional Skills, Abilities, and Attributes
As part of a team, all Lifelong staff must be able to collaborate effectively with others, prioritize group goals, and contribute positively to the overall success of the agency. To be effective in this position requires:
Openness to assuming accountability for job-related outcomes
Ability to handle confidential information
Comfort with initiating requests for assistance or guidance from supervisor when needed, and with receiving and responding to feedback
Strong social skills that facilitate communication, relationship-building, and collaboration among staff and volunteers and result in providing excellent customer service to clients. These include:
Ability and willingness to convey ideas; express thoughts and feelings in a manner that is easily understood by others.
Understanding and acknowledging perspectives of others and responding with sensitivity and compassion.
Listening actively/mindfully, and seeking understanding of what is being said
Allowing others to participate in conversations; practicing “the pause” before speaking
Respecting and valuing the opinions and contributions of others
Being solution-oriented and respectful when conflicts and disagreements arise
Salary, Benefits and Location
Non-exempt; $21/hour; 20 hours/week with flexibility in scheduling (with prior agreement from supervisor)
Benefits include:
Twelve paid holidays and four additional paid personal days / year
Paid vacation time and sick time accrued from date of hire
Employee Assistance Program
SIMPLE IRA eligibility after one year employment
On-site; limited remote available only on occasion and based on the needs of the organization
How to Apply
Please send a cover letter and your resume to:
Liza Burger, Executive Director
lburger@tclifelong.org
Applications will be accepted until the position is filled.
Lifelong is an equal opportunity employer. We are committed to a policy of nondiscrimination, inclusion and equal opportunity and actively seek a diverse pool of candidates in this search.
