Description Our client is in search of a Hardware Analyst to join their team, based in Liverpool, New York. As a Hardware Analyst, you will play a crucial role in handling Information Technology equipment and ensuring their availability. This role involves inventory management, order processing, and evaluation of computer, network, and peripheral equipment.Responsibilities Handle incoming calls, create support tickets, and connect customers to the right support technician Administer the inventory of all IT assets such as laptops, desktops, printers etc. and maintain the asset management database Receive and input all new hardware into the IT Service Management System Maintain the Product Catalog and create Purchase Orders to maintain proper inventory levels Ensure the return of all outstanding equipment from both closing sites and deactivated employees Communicate with vendors for repairs and track the repair of our assets Receive, evaluate, and clean all hardware returned from the field Build and maintain a strong network of relationships with vendors and internal employees Ship and deploy all outgoing hardware Record tickets and dispatch calls incoming on the technical support lineThis role offers a short term contract employment opportunity. Your skills in Laptop Hardware will be essential to succeed in this role.Requirements Proven experience is required. Demonstrated knowledge of Laptop Hardware Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong attention to detail and organizational skills Ability to prioritize and manage multiple tasks Proficiency with Microsoft Office suite, including Word, Excel, and PowerPoint Bachelor's degree in a related field is preferred Familiarity with industry-specific software and technology is a plus Ability to quickly learn and adapt to new technologies and systemsTechnology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
