About the job
Deliver Exceptional Client Care: Join Carefree Air as a Customer Service Account Manager! Job Overview Carefree Air , a leader in HVAC Mechanical Services in the Long Island area, is seeking a proactive and assertive Customer Service Account Manager to join our team. This role requires a detail-oriented professional with exceptional communication and organizational skills to ensure client satisfaction and smooth coordination of HVAC service appointments, sales and preventive maintenance. If you thrive in a dynamic, customer-focused environment, this is the opportunity for you! Who We Are At Carefree Air , we pride ourselves on delivering dependable solutions for our clients' HVAC needs. With decades of experience, a commitment to foundational training, and ongoing education, we equip our team to offer unparalleled service. Join us and be part of a company that values innovation, professionalism, and a client-first approach. Key Responsibilities
Customer Service & Account Management:
Schedule and manage appointments for preventive maintenance and quoted repair services.
Provide clients with timely updates regarding technician response times, diagnoses, and resolution progress.
Conduct follow-up correspondence with clients to ensure satisfaction with completed services.
Operational Coordination:
Collaborate with the Dispatcher to assist in scheduling and coordinating technician workloads effectively.
Liaise with suppliers and subcontractors to ensure timely service delivery.
Maintain accurate and up-to-date client records, service logs, and appointment details.
Communication & Problem Solving:
Serve as the primary point of contact for clients, addressing inquiries and resolving service issues promptly.
Work closely with internal teams to align client needs with operational capabilities.
Generate service reports and client updates to maintain transparency and accountability.
Qualifications
Experience: Previous experience in customer service, preferably in a business-to-business (B2B) environment.
Technical Proficiency:
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Knowledge of Microsoft Dynamics for Field Service is highly preferred.
Familiarity with Service Channel and FM Pilot is a plus.
Communication Skills: Strong verbal and written communication abilities to interact with clients, coworkers, suppliers, and subcontractors.
Organizational Skills: Excellent attention to detail, time management, and multitasking capabilities.
Benefits
Comprehensive Benefits Package:
Medical, Dental, and Vision Insurance: Ensuring your health and well-being.
401(k) Plan: Secure your financial future with our retirement savings program.
Work-Life Balance:
Supportive and collaborative work environment.
Opportunities for professional growth and career advancement.
Company Reputation:
Join a respected leader in HVAC mechanical services with a strong foothold in the Long Island market.
Additional Perks:
Company events (BBQs, holiday parties, fishing trips, ball games, and more)
Uniform and safety gear provision
Work Schedule
Full-time: Monday to Friday, with occasional rotations and overtime as needed.
Work Location
Office based in Lynbrook, NY
Equal Employment Opportunity Carefree Air is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and are proud to support veterans in our hiring efforts. Apply Today and Elevate Your Career! Join Carefree Air and play a critical role in delivering unparalleled customer service in a fast-paced, rewarding environment. Apply now to become part of a team that values excellence, collaboration, and innovation!
