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Restaurant Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. This role will play an integral part in ensuring our customers have exceptional dining experiences. To succeed in this role, you will need to have a positive attitude and ability to work well with bussers, cooks, and other staff. At all times, servers are expected to be attentive to our guests' needs, making them feel welcome, comfortable, important and relaxed.
The right person will be passionate about food and service and thoroughly enjoy creating excellent experiences for our customers. The ideal candidate will have a friendly, outgoing disposition and previous experience working as a Server in a bustling, fast-paced restaurant setting.
Your ultimate goal will be to provide high-quality service that will help us maintain and attract customers.
Responsibilities:
- Prepare room for dining by setting napkins, service plates and utensils, and water cups on each of the tables including outside dining as applicable.
- Protect establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies
- Provide a welcoming greeting and take food and drink orders from guests accurately and with a positive attitude and using our POS handheld system Toast.
- Help guests select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
- Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen is running out of any items, etc.
- Transmit orders to the bar and kitchen by recording guests' choices; identifying guests' special dietary needs and special requests through our POS system Toast.
- Keep kitchen staff informed by noting the timing of meal progression
- Serve orders by picking up and delivering guests' choices from the bar and kitchen if needed; deliver accompaniments and condiments from service stations.
- Maintain table maintenance by performing steps of service and removing courses as completed, if needed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
- Following basic service steps and properly opening and pouring beer, wine, low alcoholic beverages at the tableside.
- Obtain revenues by totaling charges; issuing bills; accepting payment; informing bill and payment progress to the host team; returning change or credit card and signature slip to guests.
- Conclude dining experience by acknowledging choice of restaurant; inviting guests to return.
- Contribute to teamwork each shift by assisting other team members with delivering food, drinks, and/or desserts to guests that might not be in your assigned section.
- Perform basic cleaning tasks as needed or directed by a supervisor or manager.
- Fulfill both assigned and running side work throughout the shift.
- Ability to handle money accurately and operate the TOAST POS system
- Assist with special events as needed
- Adhere to grooming and appearance standards consistently
- Promptly address customer service issues and refer customers to management when necessary
- Other duties as assigned by ownership, management, or supervisors
Requirements
- Basic verbal communication skills
- Passion for food & beverage
- Ability to work in a friendly relaxing demeanor with quick customer service
- Ability to understand and follow written and verbal instructions
- Ability to multitask
- Detail oriented
- Legal authority to work in USA
Qualifications:
- Must be 18+ years of age
- High school diploma/GED preferred
- 2+ years NYC/Hamptons server experience preferred
- Excellent oral communication skills required
- Positive interpersonal skills required
- Strong customer service skills required
- Ability to speak English and be able to write in basic English (multiple languages a plus)
- Food Handlers Certification
- Be able to stand for long periods of time
- Knowledgeable of Toast POS software a plus
Physical Requirements:
Standing is required for the majority of the shift (90%)
Some light to medium lifting will be required throughout the shift, anywhere from 2-30lbs.
DISCLAIMER
This job description is a summary of duties, which you as a Server are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.
