Job Functions:
- Responsible for placing domestic sales order into computer system
- Processing orders received by email, EDI and fax into our ERP System
- Obtain freight quotes for customer orders
- Communicate with Shipping / Receiving Department to ensure all paperwork is completed and orders are scheduled to ship on time
- Create customer card in ERP system
- Send and process new customer credit applications and paperwork
- Complete any required trainings
- Answer incoming phone calls and direct as necessary
- Answer any customer complaints and forward as needed
- Generate reports as defined by management
- Office filing and other duties
Job Requirements:
- Customer service experience – 1 year minimum
- Phone etiquette
- Strong communication skills
- Strong organizational skills and attention to detail
- Computer proficiency; Typing, fluent in Microsoft Excel, Word and Outlook
Competencies and Authorities:
- High School or equivalent
