Fixed Income Electronic Trading Application Associate
LOCATION - This position is based in the Midtown NEW YORK CITY area.
FULLTIME EMPLOYEE
Please send resumes to John Mustion
Contact Info:
John Mustion
Primary tasks include but are not limited to:
Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the FIC department.
Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.
Crisis Management with communication to end-user and senior management
Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.
Communicate with users regarding application outages and upcoming events like release, project.
Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London.
Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).
Respect internal IT norms, standards and processes.
Timely reporting of production and project status to client and IT management.
Effective and efficient, oral and written communication with various audiences at appropriate levels.
Partner with development teams (NY/Paris) on release management.
Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users.
Effectively manage the Client Relationship with the end user community.
Competencies Required:
o Strong analytical skills, follow-up capability and problem solving ability.
o Can communicate clearly and excellently with a wide variety of people/functions (verbal/written)
o Flexible and adaptable to new environments. Quickly learns new systems/products.
o Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results.
o Experience in financial products (Fixed Income) / financial industry business processes / trading system
o Team-oriented, client-focused and open to different ideas/viewpoints.
o Capable of prioritizing tasks and multi-tasking projects.
o Thrives in a high-pressure and time-sensitive environment.
Desired/ Plus:
o Knowledge of derivative product lifecycle workflow
Technical skills
Required:
o Competency in SQL
o Knowledge on Client/Server application
o Comfortable working on Windows/Unix environments
o Competency in Microsoft Office applications (e.g. Excel)
Desired/ Plus:
o Middleware experience (Tibco, RMDS, Ultra Messaging)
o Network experience
o FI/FX functional knowledge
o Agile development methodologies
Prior Work experience
o Previous experience in a support team facing trader and sales (3 years +)
o Previous experience working with developer or Business Analyst
