Fixed Income Electronic Trading Application Associate

Fixed Income Electronic Trading Application Associate

03 Nov 2023
New York, Midtowncity 00000 Midtowncity USA

Fixed Income Electronic Trading Application Associate

LOCATION - This position is based in the Midtown NEW YORK CITY area.


Please send resumes to John Mustion

Contact Info:

John Mustion

Primary tasks include but are not limited to:

  • Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the FIC department.
  • Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.
  • Crisis Management with communication to end-user and senior management
  • Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.
  • Communicate with users regarding application outages and upcoming events like release, project.
  • Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London.
  • Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).
  • Respect internal IT norms, standards and processes.
  • Timely reporting of production and project status to client and IT management.
  • Effective and efficient, oral and written communication with various audiences at appropriate levels.
  • Partner with development teams (NY/Paris) on release management.
  • Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users.
  • Effectively manage the Client Relationship with the end user community.

Competencies Required:

o Strong analytical skills, follow-up capability and problem solving ability.

o Can communicate clearly and excellently with a wide variety of people/functions (verbal/written)

o Flexible and adaptable to new environments. Quickly learns new systems/products.

o Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results.

o Experience in financial products (Fixed Income) / financial industry business processes / trading system

o Team-oriented, client-focused and open to different ideas/viewpoints.

o Capable of prioritizing tasks and multi-tasking projects.

o Thrives in a high-pressure and time-sensitive environment.

Desired/ Plus:

o Knowledge of derivative product lifecycle workflow

Technical skills


o Competency in SQL

o Knowledge on Client/Server application

o Comfortable working on Windows/Unix environments

o Competency in Microsoft Office applications (e.g. Excel)

Desired/ Plus:

o Middleware experience (Tibco, RMDS, Ultra Messaging)

o Network experience

o FI/FX functional knowledge

o Agile development methodologies

Prior Work experience

o Previous experience in a support team facing trader and sales (3 years +)

o Previous experience working with developer or Business Analyst

o Previous experience in financial industry

Education Required:

o BS degree in Computer Science or equivalent

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    Galen Technology Solutions, Inc.
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