Description We are offering an opportunity for a skilled Help Desk Analyst to join our detail oriented Services team located in MILLWOOD, New York. The successful candidate will be tasked with troubleshooting and resolving desktop-related issues, maintaining customer accounts, and ensuring effective communication with all levels of management. Responsibilities: Efficiently diagnose and troubleshoot issues related to Windows and MAC OS environment Proactively manage and maintain Microsoft Active Directory Handle Group Policy management in a proficient manner Manage and troubleshoot networking issues including VPN, LAN, VLAN, and firewall rules Maintain a solid understanding of network protocols Provide on-call support for emergencies when required Communicate effectively with peers, end-users, and all levels of management Administer Windows Server in a hands-on capacity Supervise network management activities Utilize knowledge of VMWare in everyday operations Apply understanding of network protocols to effectively manage network operations Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments in daily operations. Requirements Proficiency in Android Development Familiarity with Cisco Technologies Knowledge of Citrix Technologies Experience with Mac Computers and Apple Devices Proficiency in Microsoft software and Active Directory Understanding of Computer Hardware Experience in Configuration Management Familiarity with Deployment processes Ability to work in a detail oriented services environment Strong problem-solving skills and ability to work under pressure Excellent communication and customer service skills Ability to work effectively in a team and independently Bachelor's degree in Information Technology, Computer Science, or a related field is preferred Relevant certifications in IT and Help Desk support would be advantageous. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
