Pay: $20.00 - $25.00 per hour
Job description:
Call Center Specialist – Debt Collections (On-Site)
Compensation range: $20–$25/hour NYC (On-Site)
NYC Law Firm is seeking an On-Site Call Center Specialist to handle debt collection calls related to unpaid toll violations and accounts receivable. This role requires professionalism, strong communication skills, and the ability to manage high call volumes.
Key Responsibilities
Make outbound and receive inbound calls to resolve unpaid toll violations and outstanding balances.
Discuss payment options, set up payment plans, and process payments accurately.
Update customer account records and document all interactions.
Use TCN call center software to manage daily call activity.
Provide excellent customer service while following collection procedures and firm policies.
Requirements
Prior collections experience required.
Law firm experience highly preferred.
Experience with call center software (TCN preferred).
Spanish fluency (spoken & written) preferred.
Reliable attendance, strong attention to detail, and professional communication skills.
Must pass all required background and reference checks.
Application Question(s):
Are you bilingual in Spanish?
Do you have experience in handling debt collection call?
Do you have experience working in a law firm as a call center specialist?
Experience:
call center specialist: 3 years (Required)
collection management(accounts receivable) : 3 years (Required)
Ability to Commute:
New York, NY 10018 (Required)
Work Location: In person, Normal Business Hours
