Job Title: Customer Support & Sales Operations Specialist
Job location: Brooklyn, NY
COLOR ATELIER is a paint & plaster company with locations in San Francisco, California, and Brooklyn, New York.
Our mineral-based paints & plasters are the finest architectural finishes offered in the U.S., made with the highest quality eco-friendly ingredients offering beautiful, durable applications.
Our clientele at Color Atelier ranges from architects, designers, and contractors, to design-savvy shoppers, homeowners, and DIYers.
We are seeking a Customer Support & Sales Operations Specialist to become an integral part of our team, contributing significantly to our operational and sales efforts. The ideal candidate will help manage the daily operations of our Brooklyn showroom, a position that encompasses both customer support duties and the processing of orders, including tinting paints and plasters and preparing them for shipment.
We would need this person to be able to represent our brand to the high standards that we maintain in our products, and our customer service, This position is for someone who wants to grow with our company and add their energy and creativity to the team.
This full-time position is based out of Color Atelier's Brooklyn Showroom, at the Industry City. The environment is fun, and creative with lots of shops, and restaurants around, and also within short walking distance of public transportation.
We provide a competitive compensation package that includes a generous base salary, paid time off, 401K, plus a performance-based bonus, if applicable.
Position: Full-time
Start date: ASAP
Rate of Pay: Depending on experience, $60 - 65k per year
Hours of work and days: Monday to Friday, between 9 a.m. to 5 p.m
Work Location: In person
JOB DUTIES AND RESPONSIBILITIES:
- Demonstrate exceptional product knowledge and be capable of giving expert color, finish, and design advice.
- Respond to sales and customer service inquiries via phone and follow-up emails, providing assistance with product applications, and troubleshooting.
- Take customer orders through various methods (email, phone, in-person) and standard retail procedures for an appointment-only showroom setup.
- Host showroom appointments, providing the absolute best customer service experience.
- Manage and build new and existing client relationships, including but not limited to designers, architects, and contractors.
- Work with the production team to handle the order processing by tinting paints and plasters, as well as preparing them for shipment.
- Communicate daily with the San Francisco showroom to coordinate order shipments and manage product inventory.
- Organize the showroom, review the inventory status. Clean and maintain all areas and equipment. Arrange stock items.
- Willing to jump in when and where needed. Additional duties as assigned.
- Product handling (over 60 lbs).
JOB QUALIFICATIONS AND REQUIREMENTS:
- Experience in customer support and sales within design and architecture settings, with additional skills in paint and plaster as a bonus.
- Strong communication skills.
- Proficiency in using computers.
- Excellent verbal and written communication skills.
- Developing extensive knowledge across our products.
- Willingness to take the extra steps needed to exceed our clients' expectations.
- Displaying a willingness to work along with team members and assist all customers in the showroom.
- Manage time wisely, work independently, and be a self-motivating proactive worker.
- Four years of High School with a diploma or Bachelor's degree preferred.
The job description is subject to change, at which time your job responsibilities may change accordingly.
To apply for this opportunity, please send your resume with the subject line "Customer Support & Sales Operations Specialist”.
Color Atelier is an Equal Opportunity Employer.
