COMPANY OVERVIEW: Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market and we are looking to add a Guest Services agent to our team! The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.
We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.
POSITION PROFILE:
The Guest Services Agent will perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. The Guest Services Agent will perform excellent customer service by bringing a smile and a welcoming manner, as they are the first point of contact for all guests and clients.
ESSENTIAL JOB FUNCTION:
-The Guest Services Agent Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
-Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
-Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
-Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
-The Guest Services Agent will ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
-Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
-The Guest Services Agent will manage phone activity including providing general knowledge to callers.
-Cancel room reservations according to procedures.
-The Guest Services Agent will function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.
DESIRED SKILLS AND QUALIFICATIONS:
Education: High school diploma or equivalent experience.
Experience: We are looking for a Guest Services Agent that has three to twelve months of employment in a related position; guest relation position.
Skills and Abilities: The Guest Services Agent is required to have excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. The Guest Services Agent will be responsible for communicating information and hotel services to management, staff and guests.
