Location: 50 Water ST., 7th floor, New York, NY 10004
Pay rate: $21
Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members
by following a strategic daily work schedule that includes am and pm hours, field locations as well as
weekends. This is designed to optimize telephone outreach with members due to recertify.
Follow appropriate processes to meet and exceed recertification targets set by the department
Make the recertification process as easy and seamless as possible for our members
Assisting members with completion of recertification applications
Partner with different parts of the organization to understand any barriers to the member’s experience
and work to resolve them appropriately
Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention
Enrollment and retention support
Assisting members with completion of all enrollment activities including but not limited to changing
