At The MPM Group, Inc., we believe in providing exceptional service to our customers and maintaining lasting relationships with them. We are a leading provider of industrial equipment and parts, and we are currently seeking a dedicated and customer-oriented Remote Part and Service Representative to join our team.
As the Remote Part and Service Representative, you will play a pivotal role in ensuring our customers receive top-notch service and support. You will be responsible for managing and coordinating all parts and service requests from customers across various locations, and working closely with our team of technicians to ensure timely and efficient resolution to any issues.
Responsibilities:
- Act as the main point of contact for all parts and service inquiries from customers via phone, email, and online platforms
- Maintain an up-to-date and accurate record of all service and parts requests, and provide regular updates to customers on the status of their orders
- Collaborate with the sales and technical teams to resolve any technical issues or inquiries related to parts or services
- Process and coordinate parts orders, ensuring timely delivery and accurate invoicing
- Monitor inventory levels and coordinate with vendors to ensure timely delivery of parts and supplies
- Provide technical assistance to customers, troubleshooting issues and providing solutions or replacements as necessary
- Continuously seek opportunities to improve the parts and service process and make recommendations to streamline operations and enhance customer experience
- Maintain strong working relationships with customers, vendors, and team members to ensure smooth communication and efficient operations
- Provide exceptional customer service and ensure customer satisfaction with all interactions and transactions.
Requirements:
- High school diploma or equivalent; associate or bachelor’s degree in business or related field is preferred
- 2 years of experience in customer service, support, or sales; experience in the industrial equipment or automotive industry is a plus
- Excellent communication skills, both verbal and written, with the ability to build professional relationships with customers and team members
- Strong organizational and multitasking skills, with the ability to prioritize and handle a high volume of requests in a fast-paced environment
- Proficient in Microsoft Office and customer service software; experience with SAP or other inventory management systems is a plus
- Ability to troubleshoot technical issues and provide technical assistance to customers
- A positive and proactive attitude, with a strong commitment to delivering exceptional customer service.
As a Remote Part and Service Representative at The MPM Group, Inc., you will have the opportunity to work remotely and manage your own schedule while being a part of a dynamic and growing company. We offer competitive compensation, benefits, and training opportunities for career advancement.
If you are a customer-focused and results-driven individual with a passion for excellence, we encourage you to apply for this exciting opportunity and become a part of our team at The MPM Group, Inc. We look forward to hearing from you!
