As a Sales Associate, you are more than just the face of the organization; you are an essential part of our mission to create an educational, welcoming, and stigma-free space for all our customers. With your knowledge, passion for cannabis, and dedication to exceptional customer service, you'll help guide customers through their cannabis journey, ensuring a seamless and informative shopping experience while adhering to all regulatory standards.
Pay Rate: $18 per hour
Department: Sales
Reports To: Sales Lead, Assistant Manager, Manager
Key Responsibilities
Customer Experience & Education
Welcoming & Professional Interaction: Greet each customer warmly and engage them with empathy, professionalism, and curiosity. Personalize every experience to create a comfortable, non-judgmental space
Needs Assessment & Product Guidance: Ask thoughtful questions to understand customer preferences and comfort levels. Based on this, recommend cannabis products with confidence -explaining effects, consumption methods, and dosage in a simple, understandable way
Promoting Loyalty & Connection: Build meaningful relationships with customers by providing exceptional service, fostering repeat visits, and creating a sense of community
Sales & Transactions
Efficient & Accurate Sales: Complete all sales quickly, ensuring every transaction is accurate, whether processing cash, credit, debit, or other payments
Upselling & Cross-Selling: Identify and suggest complementary products based on customer interests and needs, enhancing their experience and maximizing sales opportunities
Stay Informed: Keep up to date on store promotions, new product arrivals, and vendor highlights to help drive excitement and boost revenue
Cleanliness
Organized & Fresh Displays: Maintain a clean, organized, and visually appealing store environment, including product displays, counters, and fixtures
Daily Surface Sanitization: Wipe down and sanitize all high-touch surfaces (POS terminals, counters, door handles, product jars) using approved cleaning products
Floors & Walkways: Sweep and mop all floors on a consistent basis. Immediately clean any spills or debris to prevent hazards
Waste Disposal: Empty trash bins and product packaging waste and secure cannabis-related waste per NYS OCM disposal regulations
Back-of-House Cleanliness: Maintain a clutter-free and sanitary stockroom, break area, and restroom. All personal items must be stored in designated areas away from cannabis products
Health & Safety Standards: In addition to maintaining cleanliness, ensure that the store meets all health and safety standards, creating an environment that is not only visually appealing but also safe and sanitary for customers and staff
Compliance & Security
Age Verification & Legal Compliance: Follow all state and local regulations to verify customer age and ensure compliance during every transaction
Confidentiality & Discretion: Maintain the security and confidentiality of customer data and transactions in line with company policies
Adhere to Procedures: Follow all operational procedures for product handling, POS compliance, and store access to maintain a safe and efficient environment
Team Collaboration & Store Culture
Collaborative Mindset: Be a team player who supports coworkers, shares knowledge, and steps in to help where needed. Contribute to a positive, inclusive, and respectful store culture
Ongoing Development: Stay current with company communications, training, and standard operating procedures (SOPs). Help the team achieve store goals by supporting collective success
Visual Merchandising
The aesthetic of the store is not just about appearance; it plays a vital role in customer trust and overall satisfaction. Team members on the floor help ensure the space maintains a professional, welcoming atmosphere.
Maintaining Display Integrity: Identify and address any visual inconsistencies in displays to ensure a clean, accurate, and professional presentation
Ensuring Compliance with Cannabis Display Regulations: Keep all cannabis products and materials displayed in accordance with New York State guidelines, maintaining security and legal standards
Highlighting Educational and Featured Products: Support a visually engaging layout that emphasizes featured strains, new products, and educational materials related to cannabinoids, terpenes, and safe consumption
Requirements
Minimum 21 years old
High school diploma or equivalent
1–2 years of retail or customer service experience (cannabis experience is a plus but not required)
Flexible availability, including evenings, weekends, and holidays
Ability to stand for extended periods and lift up to 50 pounds
Comfortable using technology, including POS systems, digital menus, and other tools
Willingness to undergo background checks and comply with all cannabis regulations
Manual dexterity for handling cannabis products and equipment
Comfortable working in an environment where cannabis aromas and scents are consistently present
What We’re Looking For
Ownership Mentality: You take pride in your work, follow through on tasks, and proactively identify areas for improvement
Mission-Driven: You are passionate about the cannabis industry, believe in destigmatizing cannabis, and are committed to offering judgment-free service to everyone
Customer Focused: You are attentive to customer needs, listen actively, and go the extra mile to ensure every person who walks through the door feels valued and informed
Collaborative: You’re a team-first thinker who enjoys sharing knowledge and working together to achieve common goals
Adaptable: You thrive in a fast-paced, high-pressure environment and approach challenges with professionalism and a solution-oriented mindset
Why Work Here?
Supportive Leadership: We believe in coaching and empowering our team to grow and succeed
Professional Development: We provide ongoing education in the cannabis industry, customer service, and compliance to help you build your expertise
Inclusive Culture: Join a team that values respect, accountability, and a shared sense of purpose
Real Impact: Each shift offers the chance to help educate the public, contribute to a more informed cannabis culture, and make a meaningful difference in the lives of our customers
Employee Discounts. Team members enjoy discounts on products, allowing them to familiarize themselves with the inventory and provide informed recommendations to customers.
We don't just sell cannabis; we help shape an informed and welcoming cannabis culture. If you’re ready to be a part of that mission, we’d like to hear from you.
