Help Desk II

Help Desk II

18 May 2021
New York, New york city, 10001 New york city USA

Help Desk II

Deliver innovative solutions, services, and operations management that simplify IT operations.

This Jobot Job is hosted by: Mark Ouellette
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $45,000 - $60,000 per year

A bit about us:

End-to-End Technology Services and Solutions!

Why join us?
  • Team Atmosphere!
  • Growing Organization.
  • Competitive Pay/Benefits


Job Details

Responsibilities
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information

Requirements
  • Proven experience as a Help Desk Tech or IS Support Tech
  • Tech savvy with experience providing various levels of support for software and hardware.
  • Ability to diagnose and resolve basic technical issues
  • Knowledge of Interoperability, HL7 and eHealth Exchange
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field


Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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