Deliver innovative solutions, services, and operations management that simplify IT operations.
This Jobot Job is hosted by: Mark Ouellette Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $45,000 - $60,000 per year
A bit about us:
End-to-End Technology Services and Solutions!
Why join us?
Team Atmosphere!
Growing Organization.
Competitive Pay/Benefits
Job Details
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Requirements
Proven experience as a Help Desk Tech or IS Support Tech
Tech savvy with experience providing various levels of support for software and hardware.
Ability to diagnose and resolve basic technical issues
Knowledge of Interoperability, HL7 and eHealth Exchange
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.