IT Service Desk - MAC Specialist

IT Service Desk - MAC Specialist

31 Jan 2021
New York, New york city, 10017 New york city USA

IT Service Desk - MAC Specialist

Vacancy expired!

job summary:

We're looking for a MAC Specialist to join our growing Service Desk team. You'll be responsible for performing trouble call resolution, diagnosis of complex problems, advanced problem resolution, customer support follow-up, and professional interaction with other IT employees, co-workers, and outside vendors.



location: New York, New York

job type: Contract

salary: $25 - 30 per hour

work hours: 9am to 5pm

education: Bachelors



responsibilities:

- Troubleshoot and resolve Mac hardware and software problems.

- Answer Mac application how-to questions.

- Primary support of Creative/Digital Media Teams

- Troubleshoot SMB file sharing permission issues.

- Upgrade Mac hardware and software and standardize Mac imaging/deployment with Casper.

- Software patch management.

- Troubleshoot VPN eToken issues, certificates.

- Resolve Universal Type client font issues.

- Wireless connectivity.

- Printing issues, Adobe Creative Suite, Creative Cloud support.

- AD account lockouts, binding and unbinding, adding and removing computers within AD.

- Troubleshoot Apple iOS devices and support devices with InTune MDM.

- Patch management, policies for management on Macs via Jamf, software updates, upgrades.

- Test new hardware, software releases and create training documentation for ITSD and end users.






qualifications:


  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors


skills:
  • MAC Support
  • Helpdesk
  • IT Service Desk



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Job Details

  • ID
    JC8932459
  • State
  • City
  • Job type
    Permanent
  • Salary
    USD $25 - 30 per hour 25 - 30 per hour
  • Hiring Company
    Randstad Corporate Services
  • Date
    2021-01-31
  • Deadline
    2021-04-01
  • Category

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