L1 Support Manager

L1 Support Manager

31 Dec 2023
New York, New york city, 10075 New york city USA

L1 Support Manager

Hi,
Please let me know your interest for below mentioned role.

Role: L1 Support Manager
Location: NYC, NY
Type: Long Term Contract

Communication skills and L1
On floor support L1 support team
Stakeholders
End user issue Sr L1 support guy

  • L1 Support (70%)
    • L1 floor support to onsite client team on publishing platform & other Research applications
    • Act as a point of contact for the L1 support team offshore
    • Understand the changing requirements and provide suggestions for process improvements.
    • Provide inputs on the overall management and direction of the team and service line.
    • Communicate and co-ordinate with different teams and act as point of contact for end users, client managers and various client teams for various Product support projects
  • Data Team Support (30%)
    • Act as a point of contact for the Data team offshore
    • Handle escalations; collect feedback on the performance of the team.
    • Provide inputs on the overall management and direction of the team and service line.
Thanks & Have a nice day,

Piyush Jain | Team Lead
D:lt;br M:lt;/p> Tekshapers, Inc
(WMBE Certified|E-Verified| ISO 9001:2008|CMMI-DEV/3|CMMI-SVC/3)
1441 E. Maple Rd, Suite # 301, Troy, MI 48083

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