L1 Support Manager

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L1 Support Manager

31 Dec 2023
New York, New york city, 10075 New york city USA
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L1 Support Manager

Hi,
Please let me know your interest for below mentioned role.

Role: L1 Support Manager
Location: NYC, NY
Type: Long Term Contract

Communication skills and L1
On floor support L1 support team
Stakeholders
End user issue Sr L1 support guy

  • L1 Support (70%)
    • L1 floor support to onsite client team on publishing platform & other Research applications
    • Act as a point of contact for the L1 support team offshore
    • Understand the changing requirements and provide suggestions for process improvements.
    • Provide inputs on the overall management and direction of the team and service line.
    • Communicate and co-ordinate with different teams and act as point of contact for end users, client managers and various client teams for various Product support projects
  • Data Team Support (30%)
    • Act as a point of contact for the Data team offshore
    • Handle escalations; collect feedback on the performance of the team.
    • Provide inputs on the overall management and direction of the team and service line.
Thanks & Have a nice day,

Piyush Jain | Team Lead
D:lt;br M:lt;/p> Tekshapers, Inc
(WMBE Certified|E-Verified| ISO 9001:2008|CMMI-DEV/3|CMMI-SVC/3)
1441 E. Maple Rd, Suite # 301, Troy, MI 48083

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